Refund and Returns Policy
At Travis Scott Jordan, we want every customer to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
Return Period
Our return policy lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, we may not be able to offer a refund or exchange.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and unworn.
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Be in the same condition as when you received it.
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Have its original packaging and tags, where applicable.
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Include proof of purchase or your order details.
Items that have been worn, washed, altered, damaged, or used may not qualify for a return.
Non-Returnable Items
Items that are worn, washed, damaged, altered, or returned without their original packaging may not be eligible for return.
Partial Refunds
A partial refund may apply if an item is returned in a condition that does not meet our return requirements, including items that show signs of use, damage, or missing original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
Late or Missing Refunds
If you have not received your refund, please first check your bank or payment account. You may also contact your bank or payment provider, as processing times can vary.
If you still have not received your refund, please contact our customer support team for assistance.
Sale Items
Sale or discounted items may have different return conditions. Please review the product information before placing your order.
Exchanges
We may accept exchanges for items that arrive defective, damaged, or incorrect.
If you receive a defective, damaged, or incorrect item, please contact our customer support team with your order details and information about the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item received from us.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of a returned package until it has been received and inspected.
How to Request a Return
Before sending an item back, please contact our customer support team with your order number and reason for the return. Our team will provide instructions for completing the return process.
Please do not send your purchase back without contacting us first.
Need Help?
If you have any questions about refunds, returns, or exchanges, please contact our customer support team.
You can also visit the official Travis Scott Jordan website:
We appreciate your trust in Travis Scott Jordan and are committed to providing a reliable shopping experience.Contact us.Sales@travisscotts.store